We aim to provide high-quality products, but if you are not satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:
The request for a refund is made within 10 days of receiving your order.
The book must be in its original condition, unopened, and unused.
Items that have been personalised, damaged, or altered in any way are not eligible for refunds.
How to Request a Refund
To request a refund, please contact our customer support team at sales@pirates.ind.in with your order number and the reason for the return. Once your request is approved, we will provide instructions for returning the item.
Return Shipping
You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., you received the wrong book). We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and will be credited back to your original method of payment.
Non-Refundable Items
Gift cards
Sale items
Downloadable products (eBooks, digital files)
Exchanges
If you receive a defective or damaged book, we will replace it at no additional cost. Please contact us within 7 days of receiving the item to arrange an exchange.
